YASAM Betta Shipping Policy

Last updated: 14 August 2026

Thank you for shopping with YASAM Betta / YASAM Pets. We are a Singapore-based online pet supply store shipping aquarium and pet products locally and internationally.

We carefully pack every order and work with established delivery partners to ensure your purchases arrive safely.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Singapore public holidays will be processed on the next business day.

During sales, major promotions, new product launches or festive periods, processing may take slightly longer due to higher order volumes.

Once your order has been handed over to the courier, you will receive tracking information where tracking is available.

2. Singapore Delivery

We offer delivery throughout Singapore.

Shipping fees and available delivery options will be displayed at checkout based on your order and delivery address.

Estimated delivery time after dispatch is generally:

1–3 business days

Delivery estimates are not guaranteed and may be affected by courier delays, public holidays, severe weather, peak shopping periods or other circumstances outside YASAM's control.

3. International Shipping

YASAM ships selected products internationally from Singapore.

Available shipping methods, rates and estimated transit times will be calculated or displayed during checkout where available.

International delivery times vary depending on:

• Destination country

• Courier selected

• Customs clearance

• Local delivery network

• Public holidays

• Weather conditions

• Import restrictions

• Peak shipping periods

Estimated delivery dates are provided as a guide only and are not guaranteed arrival dates.

4. Customs, Import Duties & Taxes

International customers are responsible for checking whether the products they purchase can legally be imported into their destination country.

Your order may be subject to:

• Import duties

• Customs fees

• GST / VAT

• Handling fees

• Brokerage fees

• Other local taxes or charges

Unless specifically stated during checkout, these charges are not included in the product or shipping price and must be paid by the recipient.

YASAM does not control customs charges and cannot predict the amount that may be imposed by your local authorities.

If a parcel is rejected, abandoned or returned because the recipient refuses to pay customs duties or taxes, any refund will be subject to the conditions under Returned / Unclaimed Parcels below.

5. Import Restrictions

Different countries have different rules regarding pet food, supplements, medications, plant-related products, natural botanicals and other animal-care products.

Customers are responsible for checking their country's import requirements before placing an order.

YASAM may cancel an order if we become aware that a particular product cannot reasonably or legally be shipped to the destination.

If customs authorities confiscate, destroy, reject or return a product because it does not meet local import requirements, YASAM cannot guarantee reimbursement of the product or shipping cost.

Please contact us before ordering if you are unsure whether a product can be shipped to your country.

6. Tracking Your Order

Where tracking is available, your tracking number will be provided after the parcel has been dispatched.

Tracking information may take some time to update after the courier first collects the parcel.

Once an order has been handed to the courier, the courier's tracking information should be used as the primary reference for the parcel's delivery progress.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for ensuring that the delivery information provided during checkout is accurate and complete.

Please check:

• Recipient name

• Contact number

• Unit number

• Postal / ZIP code

• Street address

• Country

If you notice an error, contact YASAM as soon as possible before the order is dispatched.

We cannot guarantee that an address can be changed once a parcel has been handed to the courier.

Additional delivery or return charges resulting from an incorrect or incomplete address may be charged to the customer.

8. Failed Delivery / Unclaimed Parcels

If a delivery attempt is unsuccessful, please follow the courier's instructions to arrange redelivery or collection.

Parcels may be returned to YASAM if:

• The address provided is incorrect

• The recipient cannot be contacted

• Delivery attempts are unsuccessful

• The parcel is not collected

• Customs duties are unpaid

• The recipient refuses delivery

If a parcel is returned to us, the customer may choose to have the order resent after paying any applicable return and reshipping charges.

If a refund is requested instead, the original shipping fee and any courier, customs or return charges already incurred may be deducted from the refundable amount.

9. Delayed Shipments

Courier delivery times are estimates and delays can occasionally occur.

A delay does not automatically mean that a parcel is lost.

Possible causes include:

• Customs clearance

• Courier network congestion

• Public holidays

• Severe weather

• Incorrect routing

• Remote destination delivery

• International transit delays

• Local customs inspections

If your tracking has not updated for an unusually long period, please contact YASAM and we will assist you in checking with the courier where possible.

10. Lost Parcels

If a parcel appears to be lost in transit, please contact us with your order details.

YASAM will assist by opening an investigation or claim with the relevant courier where applicable.

Courier investigations can take time and must normally be completed before a parcel can officially be considered lost.

Where the courier confirms that a shipment has been lost, YASAM will review the order and determine the appropriate resolution based on the circumstances, courier compensation and applicable shipping coverage.

This may include:

• Replacement

• Store credit

• Refund

We cannot issue duplicate compensation if the courier subsequently delivers a parcel that has already been refunded or replaced.

11. Damaged Parcels

We carefully pack orders before dispatch.

If your parcel arrives visibly damaged, please take photographs before opening the package where possible.

If an item inside is damaged, contact us as soon as possible and provide:

• Your order number

• Photos of the external parcel

• Photos of the shipping label

• Photos of the internal packaging

• Photos or video showing the damaged item

Please retain the original packaging until the case has been resolved, as the courier may request it as part of a damage claim.

Claims without sufficient evidence may be difficult for us to submit to the delivery company.

12. Missing or Incorrect Items

Please check your order after delivery.

If an item is missing or you receive the wrong product, contact YASAM as soon as possible with:

• Your order number

• Photos of the received items

• Photo of the parcel and shipping label

Once verified, we will arrange an appropriate solution.

13. Shipping Fees

Shipping fees are calculated according to factors such as:

• Destination

• Parcel weight

• Parcel dimensions

• Courier

• Shipping service selected

Original shipping charges are generally non-refundable once an order has been dispatched, except where required by applicable law or where YASAM made an error.

14. Combined or Split Shipments

Where possible, items from the same order will be shipped together.

However, YASAM may occasionally split an order into multiple parcels because of:

• Product size

• Shipping restrictions

• Stock location

• Courier limitations

• Packaging requirements

If an order is shipped separately, more than one tracking number may be provided.

15. Pre-Order & Special-Order Products

Products marked as Pre-Order, Special Order or with a stated lead time will not follow our normal processing schedule.

If an order contains both ready-stock and pre-order products, the entire order may be shipped together once all items are available unless separate shipping has been arranged.

Please refer to the individual product page for estimated availability.

16. Order Changes & Cancellations

If you need to change or cancel an order, contact YASAM as soon as possible.

We will try to accommodate requests made before dispatch.

Once the parcel has been packed, handed to the courier or tracking has been generated, cancellation or delivery changes may no longer be possible.

17. Packaging

We take reasonable care to pack products securely for transport.

Product packaging may occasionally arrive with minor cosmetic dents, creases or marks caused during transportation. If the product itself remains sealed, safe and fully usable, minor external packaging damage may not qualify as product damage.

18. Events Beyond Our Control

YASAM is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Customs authorities

• Courier disruptions

• Natural disasters

• Severe weather

• Strikes

• Flight cancellations

• Government restrictions

• Border closures

• Wars or civil disturbances

• Public health emergencies

We will nevertheless make reasonable efforts to assist customers when delivery issues occur.

19. Need Help With Your Shipment?

If you have questions about shipping, international delivery, product import eligibility or an existing order, please contact YASAM Betta / YASAM Pets through our official website customer service channels.

Please include your order number when contacting us about an existing shipment so we can assist you more efficiently.

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By placing an order with YASAM, you acknowledge that you have reviewed and accepted this Shipping Policy together with our Refund Policy, Terms of Service and other applicable store policies.